General Terms and Conditions


The general terms and conditions of business are drawn up in accordance with the Consumer Protection Act (ZvPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

The general business conditions determine the operation of the NAIT SHOP online store, the rights and obligations of the user and the store, and regulate the business relationship between NAIT SHOP and the customer.

The customer is bound by the general conditions valid at the time of purchase (submission of an online order).


The sales contract between the Online Store and the customer is concluded in the online store at the moment when the online store sends the customer the first email about the status of his order. From this moment, all prices and other conditions are fixed and apply to both NAIT SHOP and the customer. The person with the information specified when placing the order is considered a buyer. It is not possible to change customer data later.


The consumer has the right to notify the seller within 14 days of receiving the item that he withdraws from the contract, without having to give a reason for his decision. The deadline starts counting one day after the date of collection of the item.

Withdrawal from the contract is sent by the consumer to the e-mail address:

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the articles unhindered until the withdrawal from the contract. The consumer may inspect and test the items to the extent that this is absolutely necessary to determine the actual condition. The consumer is responsible for the reduction in the value of the goods, if the reduction is the result of conduct that is not necessarily necessary to determine the nature, properties and functioning of the goods.

The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is calculated according to the price list of the delivery service and depends on whether it is a shipment / package). The item must be returned to the seller no later than 30 days after the notification of withdrawal from the contract (purchase) was sent.

The consumer does not have the right to withdraw from the contract for contracts, the subject of which is an article that has been manufactured according to the consumer’s exact instructions, that has been adapted to his personal needs, that due to its nature is not suitable for return, that is perishable or that has already expired best before.

Payments made will be refunded as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract. The company returns the received payments to the consumer with the same means of payment that the consumer used (which is most commonly by payment to a transaction account).

In exceptional cases, when the items are not returned in accordance with the ZVPot, we can offer the consumer the purchase of the item with appropriate compensation, which is determined in the minutes upon return. The purchase with a reduced value is taken into account upon confirmation by email. The consumer benefits from the aforementioned redemption fee only when ordering another item of the same or higher value.

The right to a refund of the purchase price in the case of warranty claims and material defects is more precisely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text).

More important instructions for returning items:

  • When you return the items to the seller, you must attach a form for withdrawal from the contract.
  • We recommend that you use a delivery service that allows you to track shipments and that you properly prepare the items for transport.

– Shipping costs are always covered by the sender, unless otherwise agreed in advance. We do not accept ransom payments.


Items have a warranty if it is stated so on the warranty card or invoice. The warranty periods are indicated on the warranty sheets or on the invoice.

In accordance with the law, the seller is obliged to provide the buyer with a guarantee for the faultless operation of the purchased goods. The buyer can claim the warranty directly from the manufacturer. The buyer can claim the guarantee with the guarantee certificate and/or the seller’s invoice.

The manufacturer/seller is obliged to carry out the warranty repair within 45 days of receipt of the goods, otherwise replace the item with another, equivalent and faultless item.

The transfer of goods under warranty is carried out in accordance with the conditions specified by the manufacturer/seller in the warranty statement. There is no cost to the buyer.


When is an error real? When:

  • the article does not have the properties necessary for their normal use or for circulation;
  • the article does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of;
  • the article does not have properties and features that have been expressly or tacitly agreed or prescribed;
  • the seller has delivered an item that does not match the sample or model, unless the sample or model was shown for notification purposes only.

How is the suitability of the item checked?

It is checked with another, faultless item of the same type, and at the same time with the manufacturer’s statements or indications on the item itself.

How does the actual error take effect?

The buyer must notify us of a potential material defect along with a precise description of it within the statutory deadline and at the same time allow us to inspect the item.

The form for reporting a material error can be found here.

The right to assert a material defect in the item is more precisely regulated by the provisions of the Consumer Protection Act.

– The provisions of the law governing the obligation relationships apply to liability for material errors, unless this law provides otherwise.

Article 37a

  • The consumer can exercise his rights from a material defect if he informs the seller about the defect within two months from the day it was discovered.

– The consumer must describe the defect in more detail in the defect notification and allow the seller to inspect the item.

  • The consumer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the representative of the seller with whom he concluded the contract.

Article 37b

  • The seller is not responsible for material defects in the goods that appear after two years have passed since the item was delivered.
  • If the subject of the contract between the seller and the consumer is a used item, the seller is not liable for material defects in the goods that become apparent after a year has passed since the item was delivered.
  • It is considered that a defect in the goods already existed at the time of delivery, if it appears within six months of delivery.

Article 37.c

– The consumer, who has correctly informed the seller about the error, has the right to demand from the seller that:

  • corrects the defect in the goods or returns a part of the amount paid in proportion to the defect or – replaces the defective goods with new, flawless goods or – returns the paid amount.
  • In any case, the consumer also has the right to demand compensation from the seller, and in particular reimbursement of the costs of materials, spare parts, work, transfer and transportation of products, which arise as a result of fulfilling the obligations from the previous paragraph of this article.
  • The consumer’s rights from the first paragraph expire with the expiration of two years from the day on which he informed the seller about the factual error.


All prices on the website are final according to the day of the order. After completing your purchase, you will receive an order confirmation via email with all the details of your order. The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.



The method of payment is by transfer to the transaction account of the provider. The provider issues an invoice to the customer. The value of the order and the cost of postage can be seen from the price list on the order page. The order will be shipped only when the transfer is visible on our transaction account.


You pay the ordered goods in cash to the postman upon collection of the shipment. If you are not available at the time of delivery, the package will be waiting for you at the nearest post office or with the courier of the delivery service, and you will receive a notification about the shipment.

The ordered products will be shipped on the next working day after the order, but within 3 (three) working days at the latest.

If the ordered product is not in stock, the delivery period can be extended to a maximum of 30 working days.


You make a purchase on the website by entering your information in the order form and clicking on the order button.

-Item selection: Add the desired products to the “shopping basket” by clicking on the “add to basket” button. In the “shopping basket” you can then edit the quantity of the selected items or remove them from the “shopping basket”.


The buyer can cancel or change his order by placing a new order on the website with new information, and sending a request to cancel the order to the e-mail address within 2 hours of placing the original order.


The user can cancel the order within one hour of submission by e-mail. In the e-mail under “subject” type cancel the order. In the content of the message, state: order number, first and last name, phone number.


For us, packages in Slovenia are delivered by Pošta Slovenija, which delivers most packages on the next working day (if, of course, the item is in stock in our online store) after notification of shipment. If you are not at your specified address at the time of delivery, the delivery person will leave a message with instructions for further action. In this case, you can pick up the package later at your nearest post office.


Items ordered in the online store are shipped as soon as possible. If the items are in stock, they are usually shipped the same day.


The cost of postage is €3.95.

Pošta Slovenija takes care of delivery, mostly the next working day from the day of dispatch, but no later than three working days.


If, upon receiving the shipment, you noticed that the item or shipment is physically damaged, its contents are missing, or it shows signs of being opened, you can file a compensation procedure with Pošta Slovenija. You do this by bringing the package to the post office as soon as you notice the damage or looted package, no later than within 30 days of receiving the package. Please note at the post office that a report on the damaged shipment is required, which you must also sign. After receiving all the necessary documentation, a claim for compensation is submitted to Pošta Slovenije. The request at Pošta Slovenije is processed by a commission and based on the answer or approval, the purchase price is refunded or a new item is ordered. Together with Pošta Slovenije, we will make sure that the compensation is resolved in the shortest possible time.


The online store NAIT SHOP undertakes to permanently protect all personal data of the user in accordance with ZVOP-1.

NAIT SHOP stores the following data indefinitely: first and last name, e-mail address, contact phone number, primary and delivery addresses, time and date of registration and archive of communication with NAIT SHOP.

NAIT SHOP uses the specified personal data exclusively for the needs of fulfilling the order and other necessary communication with the customer.

Under no circumstances will the user’s data be given to unauthorized persons.

The user himself is also responsible for the protection of personal data by ensuring the security of his e-mail address, username and password, as well as the appropriate software (anti-virus) protection of his computer.

The online store NAIT SHOP does its best to ensure that the information published on its websites is up-to-date and correct. Nevertheless, the characteristics of the articles, the delivery time or the price can change so quickly that NAIT SHOP is unable to correct the information on the web pages. In such a case, NAIT SHOP will notify the customer of the changes and allow him to withdraw from the contract or exchange the ordered item.

NAIT SHOP has the option of withdrawing from the contract only if an obvious error is found (Article 46 of the OZ). A mistake in the essential properties of the article and all mistakes which are considered decisive according to the customs of the trade or according to the intention of the customers and which NAIT SHOP would not have confirmed or concluded a contract with if it had been aware of them, are considered an obvious error. This also includes obvious pricing errors.


The online store complies with the applicable consumer protection legislation. NAIT SHOP makes every effort to fulfill its duty to provide an effective complaint handling system.

In case of problems, the buyer can contact the NAIT SHOP seller by e-mail: Complaints are submitted via the e-mail address The appeal process is confidential.

The online store is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve disputes, which is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, NAIT SHOP makes every effort to resolve any disputes amicably.


In accordance with legal norms, the Online Store does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.

The terms and conditions come into force on: 1.1.2023

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